Refund, Return & Cancellation Policy
Last Updated: 6 October 2026
At EdigiPro, all products sold through our website are digital products. Because digital products can be accessed or downloaded immediately after purchase, our products are generally non-refundable and non-returnable.
1. No Refund Policy
All purchases of digital products on EdigiPro are final.
Once payment has been successfully completed and digital product access has been provided, we do not generally offer refunds, returns or exchanges.
2. No Cancellation After Purchase
Orders cannot generally be cancelled once the payment has been successfully processed and access to the digital product has been provided.
3. Duplicate Purchase
If you accidentally purchase the same digital product more than once, please contact us at:
We will review the transaction and determine whether any adjustment is appropriate.
4. Download or Access Problems
If you have successfully paid for a product but are unable to access or download it due to a technical problem on our side, please contact us.
Please provide:
- Order number
- Name used for the purchase
- Email address used during checkout
- Payment/transaction details
- Screenshot of the issue, if applicable
We will make reasonable efforts to resolve genuine technical delivery problems.
5. Incorrect Email Address
Customers are responsible for providing a correct and active email address during checkout.
If a download link or order information is sent to an incorrect email address entered by the customer, please contact us as soon as possible.
6. Product Compatibility
Customers should review the product description, file format, size and other available information before purchasing.
We are not responsible for compatibility issues resulting from a customer’s device, software, operating system or other third-party applications when the product information was accurately disclosed.
7. Unauthorized Use
Refunds will not be provided because a customer:
- Changed their mind
- No longer needs the product
- Expected a different type of product despite the product description
- Purchased the wrong product
- Cannot use the product because of personal device/software limitations
8. Payment Failure
If your payment fails or is automatically reversed by the payment gateway, your order may not be considered successfully completed.
If your bank/payment provider has deducted money but your EdigiPro order was not completed, please contact us with the transaction details.
9. Contact
For purchase or delivery-related issues:
Email: info@edigipro.in
Phone: +91 96259 75643
We aim to respond to customer queries as quickly as reasonably possible.